Key Responsibilities
Handle customer queries and concerns through chat support in a professional and timely manner.
Provide accurate information regarding products, services, and company policies.
Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
Maintain proper documentation of customer interactions and resolutions.
Follow established processes, quality standards, and compliance guidelines.
Escalate complex issues to the relevant departments when required.
Manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
Meet productivity, quality, and customer satisfaction targets.
Requirements:
Excellent written and verbal English communication skills (B2 High or above).
Minimum typing speed of 30 WPM.
Strong problem-solving and customer service skills.
Ability to work in rotational shifts and a rapid-paced environment.
Basic computer knowledge and proficiency in using chat-based systems.
Freshers with strong communication skills are encouraged to apply.
Advantages:
5-day working week with 2 rotational week-offs.
Opportunity to work with a leading global organization.
Career growth and professional development opportunities.
Dynamic and collaborative work workplace.