Key Responsibilities
Provide support for hardware, software, and network-related issues
Manage Active Directory tasks including user creation, password resets, and account unlocks
Administer Office 365 services, including MFA setup and resets
Perform OS installation, system re-imaging, and PXE booting
Diagnose and resolve network and hardware issues
Configure and maintain Poly devices (conference systems, headsets)
Ensure adherence to SLAs and proper ticket handling using ITSM tools
Collaborate with vendors and L3 support teams for issue resolution
Required Skills & Qualifications
Proven experience in Windows troubleshooting, Active Directory, SCCM, and Office 365
Basic knowledge of networking concepts and hardware troubleshooting
Solid problem-solving and incident management skills
Ability to work independently and as part of a team
Preferred Skills
Experience with ITSM tools
Familiarity with enterprise support environments
Soft Skills
Excellent English communication skills (mandatory)
Robust user-handling and coordination abilities
Customer-focused mindset
Why Join Us?
Opportunity to work in a dynamic IT environment
Exposure to enterprise-level infrastructure and tools
Growth and learning prospects
How to Apply:
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
📌 Desktop Support Engineer Pune
🏢 GTS Technosoft
📍 Pune
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