Customer Relationship Management
Build and maintain solid relationships with retail, wholesale, and corporate clients.
Handle customer inquiries, complaints, and service requests professionally and promptly.
Ensure high levels of customer satisfaction and retention.
Coordinate with sales teams to provide personalized customer support.
Monitor customer feedback and implement improvement initiatives.
Maintain CRM records and customer databases accurately.
Conduct follow-ups with customers regarding orders, deliveries, and after-sales service.

Operations Management
Oversee daily operational activities across sales, inventory, production, and dispatch departments.
Coordinate with manufacturing teams to ensure timely order fulfillment.
Monitor order processing from receipt to delivery.
Ensure proper stock management of jewellery, diamonds, gemstones, and packaging materials.
Work closely with procurement and logistics teams for smooth supply chain operations.




Implement operational policies, SOPs, and quality control measures.
Ensure compliance with company policies, industry regulations, and security standards.

Sales & Coordination
Support sales teams in achieving business targets.
Coordinate between customers, production, and inventory teams for order execution.
Prepare operational and customer service reports for management review.
Assist in planning promotional activities and customer engagement programs.

Team Management
Supervise customer service and operations staff.
Conduct training programs to improve customer handling and operational efficiency.
Monitor team performance and establish service excellence standards.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Relationship And Operation Manager From Jewellery Industry Charni Road
🏢 Nornament Designers
📍 Charni Road