We are looking for a proactive, customer-focused, and detail-oriented Product Support Intern to join our team. In this role, you will support the implementation, onboarding, and adoption of our software solutions while assisting customers with product-related queries. You will work closely with the Product, Support, and Development teams to ensure a smooth customer experience and gain hands-on exposure to SaaS products and customer support processes.

Key Responsibilities
Assist in the implementation and onboarding of recent customers.
Support customers during the implementation process to ensure successful product adoption.
Troubleshoot basic product issues and escalate complex cases to the appropriate teams.
Coordinate with Product, Development, and QA teams to resolve customer issues.
Document customer interactions, implementation activities, issues, and resolutions accurately.
Assist in creating and updating user guides, FAQs, and support documentation.
Collect customer feedback and share insights to help improve the product and customer experience.




Ensure a high level of customer satisfaction through timely and professional support.
Be willing to travel domestically or internationally, if required, for customer onboarding or training.

Required Skills & Qualifications
Bachelor's degree (completed or currently pursuing) in any discipline.
Strong interest in customer support, software implementation, or SaaS products.
Good analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Robust interpersonal and presentation skills.
Willingness to learn new technologies and business processes.
Ability to manage multiple tasks, prioritize effectively, and work in a quick-paced environment.
Ability to work both independently and collaboratively as part of a team.

Preferred (Optional):
Internship, academic project, or certification related to software, customer support, or IT is a plus.

Pay:

📌 Product Support Intern Kochi
🏢 VOYON Technology Services
📍 Kochi