Order Management:
Coordinate with the Senior MD’s and MD’s to Process Customer Orders accurately and on time.
Ensure accurate and timely input of order details into the system.
Maintain sales records, customer data, price lists and product catalogues.
Prepare all necessary documents (Order Confirmation, PO’s, PI’s, Invoices, GR)
Prepare daily, weekly and monthly sales product wise reports.
Track order status and ensure timely delivery.
Customer & Broker Communication:
Serve as the primary contact between the sales team and customers, addressing inquiries regarding orders, pricing, availability and delivery schedules.
Provide updates on order status and delivery schedules.
Coordinate with all internal departments to resolve customer complaints and ensure timely closure.
Collect Customer feedback on services and products.
Record, track and analyze the customer complaints for corrective and preventive action.
Maintain a daily log of product videos shared and customer responses.
Sales Support:
Assist the sales team preparing sales quotations and reports.
Maintain customer records and sales data in the system.
Support the sales teams during exhibitions, trade fairs and market visits.
Support sales promotions and seasonal offers ( During festival time).
Logistics Coordination:
Coordinate with the logistics and transport teams to ensure timely deliveries of goods.
Ensure all necessary documentation is in order.
Ensure Compliance with food standard, packaging and labeling requirements.
Inventory Management:
Coordinate with the warehouse and inventory team to ensure product availability across locations and entities.
Monitor inventory levels and inform the sales team of shortages.
Reporting and Analysis:
Prepare and maintain sales reports, customer rating reports in Google Suite.
Coordination with all Internal Teams:
Import Team
Sales Team
Billing and Accounting Team
Finance Team f