Job Title: CRM Executive
Company: Zyax Chem Pvt. Ltd. (Flagstone Fix)
Location: In office (Fort, Mumbai)
Working Days: Monday to Friday
Experience: Min 3 years
Employment Type: Full time
Job Summary
Key Responsibilities
CRM Management: Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized.
Customer Segmentation: Manage customer segmentation processes for targeted marketing and personalized communication.
Customer Communication: Act as the primary point of contact for customer inquiries and concerns, providing timely and skilled responses.
Data Analysis & Reporting: Monitor customer behavior and feedback to create reports that offer insights into customer trends, campaign effectiveness, and overall engagement.
Customer Retention: Develop and implement strategies to improve customer loyalty and retention through effective CRM practices.
Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to ensure seamless customer experience and consistent messaging.
CRM Optimization: Continuously analyze and optimize the CRM system to ensure it meets the evolving needs of the business.
Customer Feedback Management: Gather, analyze, and report customer feedback, and work on resolving customer issues and improving overall satisfaction.
Required Qualifications & Skills
Minimum 3 years of experience working with CRM systems and customer engagement strategies.
Strong knowledge of CRM tools and platforms (e.g., Salesforce, Zoho, HubSpot).
Experience in managing customer data, segmentation, and communication strategies.
Excellent communication and interpersonal skills to effectively engage with HNI and UHNI customers and internal teams.
Analytical mindset with the ability to generate actionable insights from customer data.
Proficient in Excel and other data management tools for reporting and analysis.
Ability to work cross-functionally and co