Working Hours/ Days: 9 Hours / 5 Rational Days a Week
Shift: Rotational Night shifts
Key Responsibilities:
Team Management
Performance Monitoring
Quality Assurance
Operational Management
Reporting
Training and Development
Compliance
Education:
Bachelor’s degree. (mandatory)
Experience:
Minimum 5 years of experience in a contact center environment.
Proven experience in a supervisory or team leader role, preferably in an international voice contact center.
Skills:
Excellent leadership and people management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work in a rapid-paced and energetic workplace.
Proficiency in using contact center software and CRM systems.
Pay: ₹600,000.00 - ₹700,000.00 per year
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Education:
Bachelor's (required)
Experience:
Team Lead-International Process: 1 year (required)
Location:
Bangalore City, Bengaluru, Karnataka (required)
Shift availability:
Night Shift (required)
Work Location: In person
📌 Team Leader Bengaluru
🏢 Star Secutech
📍 Bengaluru
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