Key Responsibilities
Resolve issues related to orders, deliveries, returns, refunds, and product concerns
Coordinate with warehouse, logistics, and internal teams to ensure quick issue resolution
Track shipments, return pickups, refund status, and pending cases
Maintain proper records of customer interactions and update status regularly
Escalate unresolved or critical issues to the concerned team
Admin & Coordination:
Maintain inward/outward courier records and basic documentation
Coordinate with vendors and service providers when required
Assist in updating trackers, maintaining reports, and ensuring data accuracy
Support in day-to-day administrative tasks and office coordination
Operations Support:
Support in data entry, reporting, and maintaining operational records
Ensure all tasks and queries are closed within defined timelines
Regular follow-ups to ensure no pending cases
Minimum 3 years of experience in customer service / coordination role
Excellent verbal and written communication skills
Basic knowledge of MS Excel
Working knowledge of Canva for basic creatives/coordination tasks
Robust follow-up and problem-solving ability
Organized, detail-oriented, and process-driven
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
What is your current salary?
What is your expected salary?
What is your notice period?
How long have you handled Customers?
We are paying max 25k CTC are you fine with the same?
Education:
Bachelor's (preferred)
Experience:
Customer service: 3 years (preferred)
Advance Excel: 3 years (preferred)