Lead and transform outbound logistics operations by driving cost efficiency, service excellence, digital enablement, and network optimization aligned to the overall business plan.
Strategic Planning & Cost Leadership
Own outbound budgeting and capacity planning in line with the annual business plan.
Drive cost optimization initiatives through network redesign, modal mix optimization (including rail dispatch), and resource efficiency.
Lead liquidation of aged and total‑loss vehicles to minimize financial exposure.
Service Excellence & Partner Governance
Establish, monitor, and continuously improve SLAs with 3PL and secondary transport partners, ensuring consistent service levels and timely corrective actions.
Oversee appointment and governance of RSOs (21) and C&F; agents, ensuring SLA adherence, internal guideline compliance, and statutory requirements.
Manage secondary transportation through structured partner reviews and performance management.
Digital Transformation & Process Excellence
Lead digital adoption across outbound operations, including:
Yard Management Systems to improve yard efficiency and productivity
End‑to‑end transit visibility
IT enablement of claims management portals
Drive process standardization and system-led controls to improve visibility, reliability, and decision‑making.
Network Optimization & Capacity Enhancement
Identify and capitalize on business prospects to create multiplier effects, including carrier capacity enhancement and evaluation of alternate transport solutions (e.g., flatbeds, chassis carriers).
Continuously assess industry trends and domain insights to strengthen outbound network resilience.
Customer & Dealer Experience
Enhance dealer satisfaction by proactively understanding stated and unstated needs and delivering superior service outcomes.
Act as a key stakeholder interface to resolve systemic issues impacting dealer experience
People Leadersh
📌 Dgm & Head Plant Logistics Operations Mumbai (India)
🏢 Mahindra & Mahindra
📍 India
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