Chennai, Tamil Nadu

Job Summary

Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes. Monitoring Progress: Track the progress of changes, identify potential issues, and mitigate risks to ensure successful implementation. - Solid communication and interpersonal skills to engage stakeholders. Ability to analyze and assess changes impacts on the organization. Experience in project management and change management methodologies. Certification such as ITIL, Change Management can enhance qualifications.

Key Responsibilities
To ensure that calls/ chats are addressed within agreed SLAs




To maintain attendance, leave reports, breaks & shift rosters
To perform adhoc analyses, SIP activities and infrastructure management
To resolve escalations in a timely manner adhering to the process and quality compliance
To ensure positive customer satisfaction and feedback
To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
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📌 Shift Lead Chennai
🏢 HCLTech
📍 Chennai