Essential Skills:
Customer Management
Team and Field Staff Management
Work Planning & Scheduling
Solid verbal & written communication
Problem-solving abilities under pressure
Proficiency in MS-Office/Open Office and Google Maps

Desired Skills:
Knowledge of Telecom or Vehicle Electronics
Experience with client calls & complaint handling

Key Responsibilities:
Manage the Customer Service Field Team and Support Technicians
Professionally handle customer calls and resolve complaints
Coordinate with clients, the production team, and management
Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
Plan replacements and maintenance for faulty devices
Conduct customer training sessions on VTS operations and report generation
Perform GPS data analysis
Update information systems and maintain accurate records
Report progress and status updates to both customers and internal teams




Assist with other VTS-related activities as required by the client

Qualifications:
Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.

Experience:
0 to 2 years of experience as an Operations Support Executive (Freshers are welcome to apply)

Additional Requirements:
Must have personal conveyance for commuting
Shift-Day/Night

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹17,000.00 per month

Advantages:
Provident Fund

License/Certification:
Driving Licence and two-wheeler (preferred)

Shift availability:
Day Shift (preferred)
Night Shift (preferred)
Overnight Shift (preferred)

Work Location: In person

📌 Customer Support Executive Patiala
🏢 Eon Infotech
📍 Patiala