with hospital departments, and ensuring patients receive compassionate and timely support.
The PRE serves as the bridge between patients and hospital teams, helping improve patient
satisfaction while maintaining the highest standards of service excellence.
Key Responsibilities
Patient Assistance & Guidance
Welcome and assist patients and attendants visiting the hospital.
Guide patients through OPD consultations, diagnostics, admissions, surgeries, and
discharge processes.
Provide information regarding doctor schedules, departments, and hospital facilities.
Assist patients with registration, billing coordination, and admission formalities.
Facilitate seamless support for VIP and priority patients.
In-Patient (IPD) Experience Management
Conduct regular patient rounds independently or with doctors.
Interact with admitted patients and attendants to assess their hospital experience.
Collect feedback on:
Nursing services
Housekeeping
Food quality
Doctor availability
Overall patient experience
Identify prospects for improving patient satisfaction.
Service Issue Resolution
Record patient complaints and service-related concerns.
Coordinate with Nursing, Housekeeping, Billing, Pharmacy, Diagnostics, and other
departments for timely resolution.
Follow up on unresolved issues until closure.
Maintain issue logs and escalation reports.
Ensure prompt response to patient concerns.