DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very explicit purpose, and we are: Connecting People. Improving Lives. We provide challenges and prospects for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
We are seeking a dedicated Customer Service Agent to provide exceptional email support to our global customer base. This role involves handling customer inquiries, resolving shipment -related issues, and maintaining accurate documentation in our CRM system while utilizing translation tools to serve customers in the German speaking market
Key Responsibilities
Customer Support
Respond to customer inquiries via email in a timely and qualified manner.
Resolve customer issues related to shipments
Escalate complex issues to appropriate departments when necessary.
Maintain high customer satisfaction scores and response time metrics.
Global Communication
Utilize translation tools to communicate effectively with customers
Ensure accurate translation and cultural sensitivity in all communications
Handle customer correspondence with appropriate tone and context
Documentation & CRM Management
Accurately document all customer interactions in the CRM system
Update customer profiles
Maintain detailed case notes and resolution tracking
Shipment Tracking Support
Assist customers with shipment-related inquiries and disputes
Verify shipment details and provide status updates
Ensure compliance with the European General Data Protection
Must-Have Skills & Qualifications
Education
Minimum Preferred: Bachelor's degree
Technical Skills
Proficiency with CRM software (Salesforce, HubSpot, or similar platforms)
Experience
📌 Customer Service Agent Email Support Front Office Chennai (India)
🏢 DHL Aero Expreso
📍 India
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