Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of recent technologies and procedures to align with business objectives
Responsibilities
Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target
Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
Automate deployments in test or production environments using standard
Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
Drive automation and ensure automated test scripts are completed for new features.
Mentor peers and demonstrate a passion for continuous learning setting for the team.
Valuable attitude, communication, willingness to learn and collaborate.
Bring a culture of innovation, ideas, and continuous improvement.
Challenging status quo, demonstrate risk taking, a
📌 Associate Technology Operations Engineering Bengaluru (India)
🏢 American Express TRS
📍 India
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