Job Description

Schaeffler is a agile global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound engaging to you As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities
Drive the AI automation strategy for the Service Desk.
Identify, analyze and prioritize AI use cases ( e.g. ticket automation, virtual agents, self-service, predictive insights )
Work in very close Alignment with the Service Now team, especially around Now Assist and AI-enabled ITSM capabilities.
Research, evaluate, and integrate emerging AI technologies and tools relevant to service desk automation.
Define functional and technical requirements, user stories, and acceptance criteria for AI solutions
Perform testing, validation and quality assurance of implemented AI solutions
Evaluate AI solution performance using KPIs, data analysis, and qualitative feedback




Provide consulting and advisory support to Service Desk Leadership and stakeholders on AI opportunities and limitations
Access and compare alternative AI tools and platforms beyond Service Now, including feasibility, scalability, and integration potential
Apply strong analytical judgement to determine which automations make sense and which not
Monitor AI system performance, troubleshoot issues, and apply continuous improvements.
Engage actively in team meetings, presenting AI progress and gathering feedback for ongoing enhancement.
Collaborate effectively in a global, cross-functional team workplace.
Ensuring security, data protection and compliance considerations are embedded into all AI initiatives.
Alignment with other Schaeffler AI Stakeholders and initiatives

Your Qualifications
Extensive experience in Artificial Intelligence, Machine Learning, and automation, ideally in ITSM or

📌 Ai Consultant Pune
🏢 Schaeffler
📍 Pune