Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Main Duties:
Administration
Liaise with different departments for smooth and co-ordinated work.
Should ensure that the team members are adhering to the Human Resource policies.

Customer Service
Supervise the overall functioning of the Reception, ensuring an effective and effective operation.
To train the Reception team.
Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial
Provide effective support to the team to enable them to provide effective and effective services.




Respond to customer queries by resolving issues in a timely and effective manner to ensure customer satisfaction

Operational
Required to maintain and improve the department’s efficiency through the training and development of the team.
Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
Display a proactive approach in implementing initiatives to provide an improved service in all areas.
Handle additional responsibilities as and when delegated by the Management.
Ensure quality in all aspects of the job.
Maintain records of all banquet functions in the hotel.
Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
Supervise and monitor the activities of reception ensuring quality customer serv

📌 Team Leader Mumbai
🏢 AccorHotel
📍 Mumbai