Customer Support Executive – CZARD

CZARD is looking for a Customer Support Executive to join our team and be the first point of contact for customers. The role involves handling customer queries, order-related concerns, complaints, and after-sales support across multiple communication channels.

Key Responsibilities
Handle customer queries and complaints professionally through calls, WhatsApp, email, and other customer channels.
Manage concerns related to orders, deliveries, returns, replacements, refunds, and products.
Provide timely and effective resolutions while ensuring a positive customer experience.
Maintain accurate records of customer interactions, complaints, and follow-ups.
Coordinate with internal teams to resolve customer issues efficiently.
Follow up on pending cases and ensure timely closure.
Handle difficult or sensitive customer situations with patience and professionalism.




Escalate unresolved issues to the appropriate team or senior when required.
Follow company policies, customer service guidelines, and SOPs.
Maintain a high standard of communication and customer satisfaction.

Skills & Requirements
Strong verbal and written communication skills.
Valuable listening, customer-handling, and problem-solving abilities.
Patience, empathy, and a robust sense of ownership.
Ability to handle difficult customers professionally.
Basic knowledge of CRM tools and computer applications.
Good follow-up and coordination skills.
Ability to work in a quick-paced environment.

Experience

1–3 years preferred in Customer Support, Customer Service, or a similar role.

📌 Customer Support Executive Surat
🏢 Argos Watch
📍 Surat