Role Purpose

The role includes leading a team of Analyst and Sr. Analyst who are responsible
for Invoice processing/vendors set ups/payments management/ Specialty activities
(resolving of exceptions). The persons needs to ensure that process SLA in terms
of processing and accuracy are maintained on a daily and monthly basis.

Key Accountabilities
Give consistent customer service delivery, build customer confidence in the
level of service provided. Meet the ongoing
needs and expectations of our customers.
Identify process related issues and concerns and escalate to Manager- AP in a
timely manner.
Review every day Metric reports to see the performance of the team members,
Identify the gaps and take corrective actions in a timely manner.
Manage the team resource as appropriate to ensure all key tasks are covered
during absence and holiday & there is adequate backup plan
Makes sure all escalation of incidents that could become high priority,
business risk or exceed SLA are flagged off well in time.




Works on audit requirements from time to time and provide accurate and timely
information to the auditors.
Works on driving Process improvements in the process and Efficiency in the
ways of working.
To recruit, train, motivate and develop the team members.
Work on attrition management
Ensure proper documentation is in place for performance gaps & cases &
necessary actions taken in a timely manner.
Ensure Process Documents are reviewed on a quarterly basis. add anything that
is recent or delete anything that is not used anymore.
Do regular Check Ins with the team members to update them on their
performance and provide proper feedback for their overall learning
Do Trainings for the current hires and bring them up to speed
Do regular Process Knowledge Tests and Assessments to check the knowledge of
the team members.
Have a Backup plan ready all the time.
Ensuring a clean open liability and a highlighting to management potential
financial risks on Bal

📌 Team Leader Accounts Payable Gurugram
🏢 IHG
📍 Gurugram