Job DescriptionAbout OK
NOK is building the futureof instant commerce by enabling quick, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.
NKey Responsibilitie
nsOperations Managemen
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tManage daily dark store operations including receiving, put-away, picking, packing, and dispatch N
.Ensure timely order fulfillment and adherence to delivery SLAs N
.Monitor order flow andoptimize operational efficiency N
.Drive process improvements to enhance productivity and reduce operational bottlenecks N

n.Inventory & Quality Contro
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n
lMaintain high inventory accuracy through cycle counts and audits N
.Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene N
.Minimize shrinkage, damages, expiries, and stock discrepancies N
.Monitor stock availability and coordinate replenishment requirements N

n.Team Leadershi
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n
pLead,



train, andmanage store associates, pickers, and packers N
.Prepare shift rosters and manpower plans N
.Track team performanceand drive productivity improvements N
.Foster a culture of accountability, ownership, and operational excellence N

n.Performance & Complianc
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n
eTrack KPIs including order accuracy, fulfillment time, inventory accuracy, and productivity N
.Ensure adherence to SOPs, safety standards, and compliance requirements N
.Maintain cleanliness, security, and operational readiness of the dark store N
.Prepare operational reports and share performance insights with leadership N

n.
n Requiremen
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ts3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operation N
s.Experience managing teams in a quick-paced operational environmen N
t.Robust understanding of inventory management and fulfillment processe N

📌 Dark Store Karnataka
🏢 OK App
📍 Karnataka