Job DescriptionPreferred Functional Knowledge (Skills & Tools):
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Valuable communication and Writing skills. Should be able to connect with leadership of clients. N
Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive N
Convincing skill, Knowledge on Account management practices. N
Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage N
nKey Responsibility(Day to Day Activities):
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Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those prospects N
Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn N
Frequent client reach outs, review Account health, Publish accounts dashboards. N
leading to reduction ofclient churn N
nQualification and Experience
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2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles. N
Understanding of Technology systems. HRMS system implementation and understanding would be preferred. N
Experience in Customer Success for HR Tech application is preferred. N