Job DescriptionOverview
NWe are looking for Customer Service Associates to serve as the first point of contact for our customers. The role involves handling inbound customer inquiries, troubleshooting product-related issues, and delivering an exceptional customer experience. You will work closely with Product, Program, and Engineering teams to resolve issues and drive continuous improvements.
NKey Responsibilities
nCustomer Support
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Respond to customer inquiries through email, chat, and ticketing systems. N
Triage, troubleshoot, and resolve product-related issues. N
Escalate complex technical issues to the Engineering team with clear documentation. N
Follow up with customers to ensure complete issue resolution. N

nCustomer Experience
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Deliver a high level of empathy and professionalism in every customer interaction. N
Identify recurring issues and recommend improvements to reduce support volume. N
Create and maintain help center articles, FAQs, and support documentation. N

nOperations & Process
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Track support metrics such as response time, resolution time, and CSAT. N
Contribute to improvingsupport workflows and operational playbooks. N
Collaborate with Product and Engineering teams to share customer feedback and insights. N

nRequired Skills & Qualifications
NMust Have
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1–3 years of customer support or customer-facing experience. N
Excellent written and verbal communication skills. N
Robust problem-solving and troubleshooting abilities. N
Highly organized with robust attention to detail. N
Ability to thrive in a fast-paced and ambiguous workplace. N

nPreferred
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Experience with ticketing/support tools. N
Experience supporting customers in the construction or finance domains. N
Basic technical knowledge (SQL, APIs, or debugging workflows). N
Experience creating help center or knowledge base content. N

📌 Customer Service Associate Karnataka
🏢 SID Global Solutions
📍 Karnataka