The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Key responsibilities:
Responsible for leading a team, administrating the Salesforce implementation to support a global user base
Offer L2 support for the Salesforce platform. Guide junior platform administrators
Support user queries and Training about new functionalities launched every month by development team.
Support all aspects of user and license management including recent user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
Manage the data migrations and data loading request for Salesforce.
Support of the Salesforce integration with other applications and downstream systems
Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
Execute salesforce configuration changes,



including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
Stay up to date with current Salesforce releases and evaluate new features for implementation.
Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and recent ways of working

Skills and Experience -
Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a m

📌 Lead Salesforce Administrator Bengaluru
🏢 dentsu
📍 Bengaluru