Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
Job Profile:
Responsible for business retention and development, including tactical and strategic responsibilities. Continually look for prospects to improve our day-to-day execution of the service we deliver to our clients, as well as identify business development opportunities that will increase annual net revenue contribution.
Essential Job Functions:
Lead and manage the implementation of any recent services in collaboration with the appropriate operational stay at all origins/destinations
Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
Penetrate organizational structure and develop relationship beyond main points of contact
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Maintain rates and assess yields monthly
Monitor account for timely payments and assist with collections on past due invoices
Set up internal reports to monitor our performance in meeting critical milestones
Immediately communicate any issues or exceptions to Operations
Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
Manage and lead business reviews; establish a quarterly review cycle, at a minimum
Engage Sales and Operations to participate in client meetings, presentations, and business reviews
When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
Update status of progress on business opportunities
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