Job Title: Head of Operations

Department: Operations

Reports To: Director, HKBKGI

Job Purpose:

To ensure the seamless functioning of the institution's infrastructure, procurement, IT systems, legal affairs, budgeting, project execution, and campus operations through strategic planning, vendor coordination, and timely execution of activities across Institutions in HKBKGI.

Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs)
Infrastructure Planning, Enhancement & Execution
KRA:
Plan, execute, and optimize infrastructure projects including buildings, renovations, and lab setups as per AICTE norms.
KPIs:
% of projects completed on time and within budget
Compliance rate with AICTE/other statutory norms
User satisfaction score post-implementation
Procurement
KRA:
Handle procurement from daily needs to capital-intensive project equipment.
KPIs:
Procurement cycle time
Vendor compliance rate
Cost savings achieved through negotiation
Project Management
KRA:
Manage end-to-end lifecycle of projects including need analysis, planning,



budgeting, execution, and delivery.
KPIs:
Project success rate (% on-time and on-budget)
Stakeholder satisfaction index
Number of deviations from project plans
Vendor Management
KRA:
Develop and manage vendor relations for both permanent and temporary vendors.
KPIs:
Number of vendors with valid contracts
Vendor performance score
SLA compliance rate
IT Infrastructure Management
KRA:
Oversee planning, implementation, and maintenance of IT infrastructure including CCTV, Wi-Fi, biometrics, and networking.
KPIs:
System uptime %
Ticket resolution time
Asset issuance and tracking accuracy
Daily Campus Operations
KRA:
Ensure smooth daily functioning of the campus.
KPIs:
Number of operational incidents reported/resolved
Internal user satisfaction survey
Campus Maintenance (HK, Garden, etc.)
KRA:
Maintain hygiene and enhance greenery across the campus

📌 Osb Operations Head Bengaluru
🏢 NextHire
📍 Bengaluru