Key Responsibilities
Prepare accurate pricing, costing, and quotations for jewellery orders.
Manage order processing from enquiry to dispatch, ensuring timely delivery.
Maintain regular follow-ups with customers for approvals, payments, and feedback.
Update customer records and order details in EMR / Diaspark / Right Click.
Coordinate with manufacturing, design, purchase, and dispatch teams for smooth order execution.
Track order status, delays, and customer requirements, and share timely updates with management.
Skills & Requirements
Minimum 4+ years of experience in CRM / Sales Coordination in the Jewellery industry.
Excellent follow-up, communication, and documentation skills.