Job Description:

We are having an urgent opening for the position of Sr. Operations Executive/ Customer Service Representative for a reputed Company at the Mumbai(Andheri -E) location.

Reporting to the Branch Manager, the Operation Executive as Service Representative is to provide an effective and effective customer service to all internal and external Company customers by utilizing excellent, in-depth knowledge of company products, policies and procedures and shipping methods and shipment terms.

KEY ACCOUNTABILITIES:
Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and skilled manner.
Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
Ability to generate spot quote with carrier and good strength to further negotiation.
Valuable command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
Well aware operation task which need to capture in cw1 timely manner.




Good control on AMS /ISF filing, SI submission on priority.
Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with Company Service standard and requirement
Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
Cooperate and liaise with other departments to solve customer’s request and inquiries
Ensure data integrity by performing timely and accurate data entry
Contribute to the achievement of department KPIs and service level delivery
Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
Update internal parties with the most up-to-date Quotatio

📌 Sr Operations Executive/ Customer Service Representative Mumbai (India)
🏢 DC Consultants
📍 India