Description
Role Overview
We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance workplace for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities
Configure and deploy desktops and laptops (Windows and macOS)
Provide first- and second-line support for hardware, software, and access issues
Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
Manage user accounts, identity, and access controls across systems
Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using up-to-date device management platforms.
Troubleshoot login, MFA, VPN, email, and access-related issues
Design and optimize onboarding/offboarding workflows with a robust emphasis on automation, security, and auditability




Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
Provide functional support and troubleshooting for Linux systems
Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure
Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
Assist with firewall access and connectivity issues
Escalate complex issues as needed

Operational Responsibilities
Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and serv

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