Description
Responsibilities:
Account objectives and forecast:
Participate in setting detailed quantified objectives and developing detailed plans (incl. recent opportunities)

Execution: account and relationship management:
Accomplish measures and report performance against assigned objectives of targeted accounts.
Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service)
Identify growth/profitability improvement opportunities (using CRM chance management functionality) and advance relationships with customers in order to fully capture them.
Introduce new products and current solutions to the customers.
Apply the pricing policy vis-a-vis the assigned accounts.
Data collection of process parameters / refractory consumption pattern and total consumption.

Sales forecast:
Develop accurate forecasts of current and prospective customers.





Customer relationship and needs understanding:
Establish and nurture relationships with assigned customers (management, purchasing, R&D;).
Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.
Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.
Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)
Ensure link and communication to other functions (marketing, technical service, customer service, R&D;, operations) - and collaborate with other functions on topics related to the customer when relevant.

Requirements:
Essential:
B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 4 years’ experience, experience in Insulation indus

📌 Deputy Manager Thermal Sales Chennai
🏢 Calderys Group
📍 Chennai