Position: Passenger Service Executive/Airport Ground Staff
Company Overview:
Airstriprealtech is a leading airport ground handling and management company based in Mumbai, Maharashtra. We provide a wide range of services to airlines and airports, including passenger handling, baggage handling, ramp services, and more. Our team is committed to providing the highest level of service and ensuring a smooth and productive travel experience for all passengers.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive/Airport Ground Staff. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. In this role, you will be responsible for assisting passengers with their travel needs, ensuring their safety and comfort, and maintaining a high level of professionalism at all times.
Key Responsibilities:
Greet passengers and provide them with a warm welcome to the airport
Check-in passengers and their baggage,
issue boarding passes, and ensure all travel documents are in order
Assist passengers with special needs, such as unaccompanied minors, elderly or disabled passengers
Handle any customer inquiries or concerns in a skilled and timely manner
Board and deplane passengers according to airline procedures
Ensure the safety and security of all passengers by following all safety protocols and procedures
Handle lost or damaged baggage claims and assist passengers with retrieving their luggage
Monitor flight schedules and provide updates to passengers as needed
Collaborate with other airport staff to ensure a smooth and productive operation
Maintain a clean and organized work area at all times
Adhere to all company policies and procedures, as well as airport regulations and security protocols
Qualifications:
High school diploma or equivalent
Previous customer service experience is preferred
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