At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.
LI-HT1
Job Description
Change Champion – Quick R&R; / Job Description
Act as the primary business-facing support for users of the RES Appian system within PAO
Support implementation of Appian Phases 1A, 1B, 2A, and 2B for corporate office functions
Provide frontline user assistance through weekly support sessions, MS Teams channels, mailboxes, and ad-hoc queries
Deliver up to two targeted trainings per month based on user feedback and adoption needs
Communicate clearly to address misinformation and reinforce correct system usage
Translate technical updates into user-friendly guidance
Maintain logs for user feedback, communications, and improvement requests
Act as a liaison between PAO, RES, GSO,
and Appian leadership
Advocate best practices and support ongoing adoption of the Appian system
Provide monthly reporting on adoption, feedback, improvements, and trainings delivered
Support global collaboration across International and Americas regions
CHANGE CHAMPIONS – ROLES & RESPONSIBILITIES (R&R;)
Overview of Services
This scope of services covers Change Champion support to the RES Facilities & Construction Program Assurance Office (PAO) for the implementation of the RES Appian system, which is used to capture and manage Real Estate Project information.
Change Champions act as the first line of support for business users and play a key role in driving awareness, adoption, and effective use of the Appian system.
Resourcing Model
1.5 Change Champion resources per region
Regions covered: International and Americas
Resources will collaborate and provide global support as required