Position: Customer Service Agent – Airport Ground Staff
Company Overview:
Airstriprealtech is a leading airport ground handling company based in Chandigarh, Punjab, India. We provide a wide range of services to airlines and passengers, including check-in, baggage handling, and customer assistance. Our team is dedicated to providing the highest level of customer service and ensuring a smooth and efficient airport experience for all travelers.
Job Overview:
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent – Airport Ground Staff. In this role, you will be responsible for assisting passengers with their travel needs and providing exceptional customer service at the airport.
Key Responsibilities:
Greet and assist passengers at check-in counters and boarding gates
Handle ticketing, reservations, and other inquiries from passengers
Check and tag baggage according to airline regulations
Ensure compliance with airport security and safety procedures
Assist passengers with special needs,
such as wheelchair assistance
Resolve customer complaints and issues in a timely and qualified manner
Coordinate with other airport staff and airline personnel to ensure a smooth and efficient operation
Maintain a clean and organized work area
Adhere to company policies and procedures at all times
Attend training sessions and meetings as required
Qualifications:
High school diploma or equivalent
Previous customer service experience is preferred
Excellent communication and interpersonal skills
Ability to work in a rapid-paced and dynamic environment
Robust problem-solving and decision-making skills
Attention to detail and ability to multitask
Willingness to work versatile schedules, including weekends and holidays
Must be able to pass a background check and obtain necessary airport security clearance
Fluency in English and knowledge of other languages is a plus