We help the world run better
At SAP, we keep it easy: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great perks, and a team that wants you to grow and succeed.

Role Summary

As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.

What you"ll do:

Customer Success & Value Realization
Build and maintain trusted executive relationships with CFOs, Finance leaders.
Understand customer business objectives, success criteria, and desired outcomes




Drive adoption, consumption, and value realization Finance and Spend Management solutions.
Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.
Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.

Commercial Growth & Account Strategy
Own and drive renewals, retention, and churn mitigation for assigned customers.
Identify and qualify expansion, up-sell, and cross-sell prospects in collaboration with sales and account teams.
Contribute to account planning, governance, and long-term customer strategy.

Enablement, Collaboration & Ecosystem
Drive internal and external enablement activities
Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
Work closely with regional and global

📌 Sap Finance Cs Expert Ocfo Solutions Gurugram
🏢 SAP
📍 Gurugram