Description
We are seeking a hands-on and customer-centric Product Manager to lead the development and optimization of our Digital Onboarding and Account Opening experiences.
You will be responsible for delivering seamless, compliant, and high-conversion onboarding journeys for savings accounts, current accounts, Fixed Deposits and Retail Assets and other customer profiles via mobile and web platforms which will be Assisted, DIY and APIs for partnership integration.

Responsibilities
Define product vision and roadmap for digital onboarding and account journeys (savings, current, NRI, FD, Retail Assets etc.)
Benchmark with best practices in Indian and global digital banking
Identify prospects for automation (e.g., Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA)
Map end-to-end customer journeys across mobile and web




Continuously optimize UX for drop-off reduction and faster onboarding
Conduct user research, feedback analysis, and A/B testing
Translate business requirements into explicit PRDs/user stories
Collaborate with engineering, design, and QA teams for timely delivery
Own backlog grooming, sprint planning, and release management
Work closely with Legal, Risk, and Compliance teams to ensure RBI and UIDAI/KYC norms are followed
Manage relationships with onboarding tech vendors (e.g., eKYC, PAN validation, NSDL, UIDAI, etc.)

Qualifications

Bachelor’s degree in Engineering
Min Exp: 8 years
Max Exp: 10 years

📌 Product Manager – Digital Onboarding Mumbai
🏢 CSB Bank
📍 Mumbai