Key Requirements:
Complete Daily Dailer/talk time target - 3.50 Hrs
Achieve Sales & Campaign target
Working days & hours - 6 Days, 9 hrs working
Weekly off/Leave – will be given on Roster Basis
National Holiday, festival Holi & Diwali holiday working Leave
15 Days of training will be given based on which you are required to pass the certification test, you will get 3 attempts to pass the test.
Interview process: Face-to-face Round of interview 2- HR & Business TL, same day selection.
Responsibilities
Manage large amounts of calls in a timely manner as per the given call/dailer target
Follow communication “scripts” for handling health insurance sales, upsell, and cross-sell.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize prospects to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in the given CRM
Frequently attend training to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support or tele sales role
Track record of over-achieving the target
Robust phone and verbal communication skills along with active listening
Solid command in one of the of local language (Hindi/Bengali/Tamil/Malayalam) along with English communication.
Interview Location – A-67, Sector-64, Sahara Chowk, Near Metro Sec 62-Building-Incuspaze