About Metaforms
Metaforms is redefining how market research gets done. Our AI platform empowers the world's leading research agencies to scale 10x faster while maintaining uncompromising quality. With AI Agents that augment survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less friction.
1,000+ surveys processed monthly
Serving Fortune 500 companies across the globe
Rapid month-over-month growth

Series A funded and growing fast, we're aggressively scaling our customer success team to ensure every recent customer gets to value quickly and stays there.

The Role
We're looking for a Customer Success Manager focused on Onboarding to own the earliest and most critical phase of the customer journey at Metaforms.
When a research agency signs with us, they're not just buying software — they're changing how their entire operations team works. Your job is to make that transition fast, structured, and successful. You'll own onboarding end-to-end, run pilots with new accounts,



and ensure customers are confident and productive on the platform before you hand them off. This is a hands-on IC role where your success is measured by how quickly customers reach their first milestone — and how few of them struggle to get there.

What You'll Own
Onboarding and Time-to-Value
Own the onboarding process for every current customer — from signed contract to fully live on the platform
Build and continuously improve structured onboarding playbooks, timelines, and success criteria for different customer segments
Run kickoff calls, training sessions, and check-ins that set customers up with the right habits and configurations from day one
Track time-to-value metrics across your book and identify where customers slow down or drop off

Pilot Management
Design and run structured pilots with current accounts — defining success criteria upfront, managing the timeline, and driving the evaluation t

📌 Customer Success Executive Bengaluru (India)
🏢 Metaforms
📍 India