Job Description:

Position: Head Coordinator - Customer Centricity

Location: Mumbai

Experience: 3 - 5 Years

Industries: Pharma - API

Responsibilities:
Order Receipt & Verification :
Receive and verify customer orders and supporting documents from the Sales/Marketing Team (including product specifications, customer-specific specifications, PO, delivery instructions and packing instructions).
Validate order details for quantity, specifications, and delivery timelines.
Coordinate with Production Planning to confirm feasibility and schedule commitment.
Production Coordination :
Follow up with the Plant Production Team to monitor order progress as per schedule.
Share customer-specific requirements (additional tests, customer-specific specifications incl. but not limited to particle size, working standard, impurity standard, packaging, labelling, etc.) with Production.
Communicate any deviations, material shortages, or capacity issues to stakeholders on time.
Quality Control, Quality Assurance (QA) and Regulatory Coordination :




Share customer-specific requirements like additional tests, customer-specific specifications,
Maintain alignment between QA, Production, and Dispatch to avoid any non-compliance or delay due to quality holds.
Dispatch Planning & Logistics :
Plan dispatches in coordination with Dispatch coordinator at Plant (Subba Rao and Vikash), and Sales Teams based on customer priority and readiness.
Ensure batch allotments are such that there is minimum inventory of approved finished goods.
Ensure that despatch details are shared with (LR, transporter, vehicle number) with stakeholders i.e. customer and sales team.
Billing & Documentation :
Coordinate with the Sales, Accounts/Invoice Team for timely PDI and invoice generation.
Customer Communication & Payment Follow-up :
Keep Marketing team/customers updated on dispatch and delivery status.
Resolve issues related to invoices, short supplies, or delivery mismatches.
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📌 Head Coordinator Mumbai
🏢 Quality HR India
📍 Mumbai