Role : Cisco IPT/WEBEX T2
Experience : 5+ Years
Location : Hyderabad

Required qualifications:
Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
Works with business users to determine call flow and call center requirements, solutions,
reporting and systems enhancements.
Documents corporate and remote branch call flow configurations and call flow charts.
Builds and maintains spread sheets and related discovery documents for call center strategies.
Evaluates and recommends recent products and concepts for call center activity.
Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.




Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
WxCC v5.x Troubleshooting Agent Desktop Problems
WxCC tenants configuration, administration & Support
WxCC Knowledge on Skills-based Routing & Agent-based routing
Working experience to build WxCC Sites, Teams, Entry Points, and Queues
WxCC Contact Center Management Portal for real-time and historical contact center data
Working experience on WxCC Entry Points and Queues
Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:
Positive communication skills (Written & Oral)
Versatile to work in the evening shifts
Individual and team player

📌 Cisco Ipt/webex Hyderabad
🏢 ADI Group
📍 Hyderabad