Key Responsibilities

Technical Leadership & Delivery
Lead production support operations for Salesforce Commerce Cloud and Salesforce Core settings.
Manage, mentor, and guide a team of 5+ developers and QA engineers across multiple support and enhancement projects.
Ensure adherence to Salesforce development best practices, coding standards, and quality guidelines.
Oversee incident management, triaging, root-cause analysis, and performance optimization.

Solution Design & Architecture
Collaborate with Delivery Managers, Solution Architects, and business teams to design scalable and maintainable solutions.
Lead discovery workshops, estimate efforts, and develop technical specifications and design documents.
Good to have skills with UML diagrams, data models, and architecture documentation to support solution implementation.
Define configuration-vs-customization strategy and guide the team in building reliable, scalable components.

Production Support & Operations
Ensure platform stability, SLA adherence, and timely resolution of production issues.




Manage deployments, patch releases, workplace strategy, and release readiness.
Monitor integrations, APIs, data flows, and related Commerce Cloud processes.
Drive validation through test planning, regression review, and quality control.

Innovation & Continuous Improvement
Develop POCs and handle complex technical problem-solving scenarios.
Identify gaps in current processes and recommend improvements in automation, monitoring, and system health.
Contribute to internal knowledge sharing, best practices, frameworks, and reusable assets.

Technical Skills
Salesforce Platform
Salesforce Commerce Cloud (preferred): troubleshooting, pipelines, jobs, cartridges, storefront frameworks.
Salesforce Core (SFDC):Apex (classes, triggers, batch, async), Visualforce, Aura Components, Lightning Web Components (LWC), Lightning Web Runtime (LWR)
Flows, Process Builder, Workflows, Approval Processes, Ap

📌 Salesforce Support Lead Bengaluru
🏢 CoreFlex Solutions
📍 Bengaluru