Job Description:

We have an urgent opening for the position of Strategic Account Manager for a reputed MNC Client in the logistics and freight forwarding industry for Mumbai location.

The Strategic Account Manager will be responsible for managing complex account relationships for the organization’s top multi-national customers. You will ensure excellent customer service and communications are maintained to achieve sales and profit objectives. You will also identify current business opportunities as they relate to our Logistics service offerings.

Duties and Responsibilities:
Monitor service performance levels for key clients by developing job performance dashboards
Work with our internal team to track and achieve annual sales and profit goals for assigned accounts
Work with client and internal team to resolve urgent or ongoing issues, and to find recent ways to assist in supply chain optimization
Perform ongoing account reviews such as QBRs and regular KPI reporting
Support and assist business development team throughout sales cycle (RFI, RFP, RFQ)




Develop and document Standard Operating Procedures (SOPs) for all accounts
Work with internal teams to manage Accounts Receivable process for your clients
Audit client invoices to seek out mutually beneficial cost reductions and efficiencies, while ensuring accounts are meeting target financial margins
Maintain and develop relationships, and understand specific client needs and objectives to provide solutions to meet those objectives
Respond to complex and sensitive logistical issues and questions; create creative and profitable solutions to meet unique needs
Keep management and customers apprised of project or problem status, handling and resolution
Investigate service failures and ensure that appropriate remedial actions are put in place

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed

📌 Strategic Account Manager Logistic And Freight Forwarding Industry Mumbai Pune
🏢 DC Consultants
📍 Pune