Note:
This role is only open to candidates currently residing in India with full work authorisation.
Working days: Any five (5) days of the week (including weekends & public holidays).
This role requires working from 6:00 p.m. IST to 2:30 a.m. IST.

About the Role:

In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set recent ones.
Your work directly shapes the product and can evolve into non-technical opportunities across Sales & Success, Data Analytics, or Marketing as you grow with us in a global SaaS setting.

Key responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting,



and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers

About You:
You should have a maximum of two years of experience in any relevant role or field
Empathy, and patience.
Curiosity and a problem-solving mindset.
Math score of 85% and above in your 10th grade.
Previous experience at a start-up or in a customer support role.
Solid analytical background - our product is very math and numbers-heavy
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
Experience working with Zohodesk or other support/service software

How to apply for this role?

Please fill out the form with the required details. If

📌 Product Specialist Mumbai (India)
🏢 PriceLabs
📍 India