Description
The Zonal Solution Manager- TASC will act as a key enabler for delivering tailored payment and collection solutions to Institutional Banking clients. This role will work closely with Relationship Managers (RMs), Branch Managers, Cluster Heads, Zonal Managers, and cross-functional teams such as Transaction Banking, Payments & Cards, and Technology. The individual will be responsible for designing, customizing, and overseeing the end-to-end implementation of digital cash management solutions including ERP/API integration for both existing and recent-to-bank clients.

Responsibilities

Engage with RMs and client teams to understand receivables/payables needs. Support solution proposals, demos, and POCs. Recommend optimal payment/collection modes (NEFT, RTGS, UPI, etc.). Design ERP-integrated solutions via APIs, H2H, SFTP. Collaborate with Product/Tech teams for customization and prepare functional specs. Manage end-to-end implementation, testing, and go-live. Liaise across teams for timely delivery. Provide post-go-live support, resolve issues, gather feedback,



and drive improvements. Train internal teams and track implementation status via dashboards.
Client Solutioning & Pre-Sales Support
Engage with RMs and client-facing teams to understand customer requirements around receivables and payables management.
Assist in developing solution proposals, product demonstrations, and proof of concept (POC) tailored to client needs.
Evaluate and recommend optimal modes of collections/payments (NEFT, RTGS, IMPS, UPI, NACH, Virtual Accounts, QR, Payment Gateways, etc.).

Solution Design & Customization
Design integrated solutions compatible with client ERP/accounting/billing systems through APIs, Host-to-Host (H2H), SFTP, etc.
Collaborate with the Transaction Banking team to tailor existing products or develop current capabilities.
Prepare functional requirement specifications for current features or customizations.

Project Management & Implementation
Drive the en

📌 Zonal Solution Manager New Delhi
🏢 CSB Bank
📍 New Delhi