We're looking for a detail-oriented and customer-focused Reservation Executive to join our agile team in Mercure Hyderabad KCP, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and enthusiasm. You'll play a crucial part in creating exceptional guest experiences from the moment they reach out to us, ensuring every booking is handled with precision and care while maximizing our revenue potential.
Manage all room reservation inquiries through phone, email, and online channels in a professional and timely manner
Process bookings, amendments, cancellations, and special requests with accuracy and attention to detail
Maintain comprehensive knowledge of room categories, rates, packages, and hotel services to provide informed recommendations
Build personalized guest experiences by anticipating preferences and communicating relevant information to operational teams
Coordinate closely with Front Office, Sales,
and Guest Relations teams to ensure seamless pre-arrival planning and guest satisfaction
Maximize room revenue through effective upselling and strategic reservation management
Handle VIP and special reservations with discretion, accuracy, and exceptional attention to detail
Maintain accurate reservation records and guest profiles in accordance with organizational standards
Respond to guest inquiries with empathy and transparency, resolving concerns efficiently and decisively
Support the team in achieving occupancy and revenue goals through goal-oriented reservation strategies
Ensure all communication reflects professionalism and aligns with our brand standards
Qualifications
Minimum 2 years of qualified experience in Reservations, Front Office, or Guest Services within the hospitality industry
Excellent verbal and written communication skills in English; additional languages are highly preferred
Robust proficiency with hotel reservation system