Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a energetic and rewarding workplace for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Job Description

Candidate Profile
The Candidate should have proven experience in Payment operations.
The candidate should be an analytics-driven individual with excellent problem-solving skills
The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems





Key Responsibilities
Handling day to day backend operations including query resolution
Monitoring and managing Customer Service operations for one or more countries
Analyse the Customer Service processes and help identify areas of performance improvements
Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to Technology team, Trading and Payment providers as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners and comments filtering

Preferred: Games Operations / Online Gaming

Qualifications

Skills and Qu

📌 Associate Operations Support Mumbai
🏢 Apertum Online
📍 Mumbai