Job description: Junior Executive - Customer Care

Roles and Responsibilities
Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all

times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.




Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

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Qualification

Qualifications - Any degree

Requirements

Skills for Success:
Excellent Communication
Should be fluent in English, Hindi and Bengali.
Good in Handling customer queries

Perks

Perks and Advantages

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ï¬ Performance based variable pay

ï¬ Employee friendly setting

ï¬ Monthly employee engagement

ï¬ Annual vacation

📌 Junior Executive Jagatdal
🏢 Durafit
📍 Jagatdal