Description
Team Overview
The position in discussion is with the Tax Technology (ES) team consists of highly skilled resources that are dedicated to supporting our member firms, learning and deploying leading practices and innovative solutions, and helping our clients grow.
Our team comprises software engineers, technical leads, architects, Business Analysts, PMs, testers, test architect, data scientists, data engineers etc. with strong technical and tax domain knowledge. Team builds data/engineering products and solutions for our tax business and clients. Client engagements are run leveraging these products & solutions

Responsibilities
The Role
Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.
You will have …




Proven track record of excelling in a busy delivery setting
Excellent organisational, troubleshooting and problem-solving skills
Robust communication skills – written and verbal
Ability to grasp recent concepts and learn quickly
Familiarity with ITIL concepts and associated best practice
Experience of one or more industry standard ITSM tools
Ability to work effectively as part of a team or on own initiative

Qualifications
You may have …
Intermediate knowledge of MS Desktop and Server operating systems
Intermediate knowledge of SQL scripting and/or PowerShell scripting
ITIL Foundation certification
Experience of supporting bespoke software solutions
First-hand experience of incident management & request fulfilment in an Application Support/2nd line context
Release & Deployment experience
Experience of Jira Service Management
Experience of producing management in

📌 Associate Consultant App Support Bengaluru (India)
🏢 Bsr
📍 India