Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid settings—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Supervisor a team of Renewal Operation Analysts responsible for:
Managing the renewal process from quote to obtaining the purchase order
Engaging with customers using phone, email, or other media, on their upcoming renewals
Delicately but professionally working through customer objections to secure on-time renewals
Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in Salesforce.com
Act as a point of escalation for any customers issues that the team encounters
Training the team on renewal best practices so that they are enabled to meet and beat their targets
Ensuring team members meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Prepare reporting for senior management on the team’s performance including closed renewals and KPI / SLA metrics
Requirements:
7 +years of experience preferabl