Xflow is building cross-border payments infrastructure that provides businesses access to global markets, starting with those in India and subsequently other parts of South & South East Asia. We are enabling users to accept and payout money globally in a straightforward, reliable, compliant, transparent and financially compelling manner.

Xflow is hiring for its business operations team. The business operations team works across three broad areas - user issues, risk & compliance, and partnerships. The person hired for this role is expected to initially work across all three domains and specialize across one of them as the team grows.

This critical role involves daily interactions with our users/partners and helping them with whatever they are stuck on. This role differs from a typical customer support role, where you respond with pre-created responses. You should be able to understand the problem and identify what could have caused it. You must be familiar with Xflow’s systems and understand how our products work.

What will you do




Onboarding current users as per SLA and following the SOP laid out
Troubleshoot and solve external user issues
Analyze our processes and bring about changes to help scale our operations and improve user experience.
Interact with bank partners to manage day-to-day operations as well as escalations
Partner closely with the Risk team to drive risk investigations and compliance checks
Work with the Business & Operations teams in conducting customer due diligence, sanctions screening,
and ongoing portfolio and transaction review.
Ensure the operations team follows processes.
Bubble up critical issues/insights you gain from all user interactions at the proper forums to build impactful
products/resolve existing issues.
Be a part of building a brand-current team at Xflow.

Requirements
User-first mindset and is excited by the challenge of solving complex problems
Excellent communication skills, both written and verbal. You will be writi

📌 Business Operations Bengaluru
🏢 Xflow Payments
📍 Bengaluru