Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and
offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented…
Business Solution Specialist - Claims
As a Business Solution Specialist, your typical week might include the following…
Collaborate and co-create with cross functional workstreams for current products, processes,



testing and implementation.
Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data & Technology
Ensure that processes & technologies are designed focus on automation, scalability, and productivity
Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.
Collaborate with functions including but not limited to Technology, Product & Actuarial, Claims, Compliance, Risk Management, and Finance; Represent Claims Function in Technology & Cross-functional implementations
Review business process flow diagrams with Business Analyst to ensure comprehensive documentation

a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the

📌 Phi Business Solution Specialist Claims Mumbai
🏢 Prudential
📍 Mumbai