Knowledge & Skills (Indicate which criteria are mandatory)
Must have min 6 years of recent experience in Application Support/Technology Support / DevOps / CloudOps, and should be ready to work in a 24 X 7 support setting
Must have managed 1 or more applications single handedly and worked as L2 / L3 support engineer for 2 to 3 years.
Must be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python,
Must be hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools
Must have domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applications
Must be hands on with analyzing logs, thread dumps, heap dumps, GCs etc.
Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantage
ITIL foundation certifications will be added advantages
Positive understanding of microservices architecture




Working knowledge of Dockers, Kubernetes, Cloud platforms would be added advantage
Strong written and verbal communication skills is must

Job Role : SME
Key Responsibilities
Application Operations & Management:
Study and perform capacity planning to ensure that adequate capacity is available in application and application as per present and future projections across all settings (Replica and Prod)
Study Volumetrics/traffic/routing patterns and perform business KPI trending to identify abnormal patterns/deviations that may cause system issues in future. Propose and make changes towards closure.
Perform continuous checks on E2E application w.r.t functionality, sequence flows, system load management
Handle all escalations on issues if not resolved or partially resolved by L2
Keep track of all existing defects in application and review the closure status with app lead/platform lead.
Lead and parti

📌 Uniserved Application Support Sme Bengaluru
🏢 NextHire
📍 Bengaluru