Key Responsibilities

Account Management & Customer Success
Own
end-to-end customer relationships, ensuring high satisfaction, retention,
and engagement.
Track
and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
Proactively
manage at-risk (RED) accounts and drive recovery plans.
Lead
stakeholder interactions, identify engagement gaps, and strengthen client
relationships.
Plan
and execute customer engagement initiatives, events, and milestone
communications.

Program Management Office (PMO) & Delivery Governance
Drive
program delivery excellence, ensuring projects meet quality, timeline, and
budget objectives.
Monitor
project financials, cost tracking, and profitability.
Ensure
adherence to project management best practices, tools, and governance
frameworks.
Facilitate
audits, track deviations, and ensure timely closure through corrective
actions.
Coordinate
with cross-functional teams and vendors to ensure seamless execution.

Business Enablement & Sales Operations
Manage
CRM systems to ensure data accuracy, pipeline visibility,



and reporting
consistency.
Support
sales forecasting, pipeline tracking, and performance monitoring.
Coordinate
quote generation, proposals, order processing, and follow-ups on leads and
renewals.
Partner
with Account Managers on renewals, upsell prospects, and retention
strategies.
Collaborate
with Finance on invoicing, payment tracking, and financial accuracy.
Standardize
sales processes, templates, and tools to improve efficiency and
scalability.

Data Analytics & Power BI
Design
and develop interactive dashboards and reports using Power BI.
Track
key metrics including sales performance, conversion rates, customer
health, and program KPIs.
Analyze
data to identify trends, risks, and opportunities for business growth and
operational improvement.
Integrate
data from multiple systems (CRM, financials, project tools) into unified
dashboards.

Requirements
Requirements
Solid

📌 Account Management Noida
🏢 Nucleus Software Exports
📍 Noida